Policies
LADNER MASSAGE THERAPY is committed to using only the finest products that do not contain mineral oil and have not been tested on animals.
Please inform your therapist if you have any allergies.
Please avoid the use of self-tanning products before your treatment.
Cancellations ~
If you have to change or cancel your appointment we require a minimum of 24 hours notice. If you are unable to provide adequate notice, the full fee will be charged for your appointment. We understand that unexpected situations and emergencies may occur. Each case will be given thorough consideration by your Independent Associate Therapist. If we are able to fill your late cancellation there will be no charge. Repeat late cancellations and no shows are a deep concern for us. Cancelling within our standard 24 hour policy will help others benefit from treatment and help you avoid late cancellation fees.
Please Email (ladnerrmt@gmail.com) and Phone (604-940-1774) the clinic if you need to cancel your appointment.
Cold and Flu Season (Covid-19) ~
If you are unwell or running a fever, please call the office to cancel your appointment. Do not come to the office. This will keep you safe and not expose others to potential illness as well. We will be happy to reschedule your appointment for another time.
Patients who develop even mild illness or symptoms must cancel booked appointments, even without notice.
There will be no cancellation fee incurred due to the illness. Your health and the health of others is our number one concern.